LeadUp

Refund Policy

Last updated: July 25, 2026

1. Free Trial

All paid plans include a 30-day free trial. No charges are made during the trial period. You may cancel at any time before the trial ends without incurring any fees.

2. Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. You will retain access to your plan features until the end of your current billing period. No partial refunds are issued for unused portions of a billing period.

3. Annual Subscriptions

Annual subscriptions are billed upfront for the full year. You may cancel at any time and retain access until the end of the annual billing period. A prorated refund may be issued within the first 14 days of purchase if you have not substantially used the service.

4. Refund Requests

To request a refund, contact us at support@leadup.business with your account email and reason for the refund request. We will review your request within 5 business days.

5. Eligibility

Refunds may be issued in the following circumstances:

  • Duplicate charges or billing errors
  • Service was not delivered as described
  • Technical issues that prevented use of the service and could not be resolved
  • Refund requested within 14 days of initial purchase (for new subscribers)

6. Non-Refundable

The following are not eligible for refunds:

  • Requests made more than 14 days after initial purchase
  • Requests made after substantial use of the service (e.g., syncing customers, scoring leads)
  • Add-on purchases or one-time feature upgrades
  • Accounts terminated for violation of our Terms of Service

7. How Refunds Are Processed

Approved refunds are processed through Shopify (our payment provider) and returned to the original payment method. Refunds typically appear within 5-10 business days depending on your bank or card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at support@leadup.business.